Pricing varies based on property size, service type, and frequency. A standard 3-room HDB flat typically ranges from SGD 80-120 for regular maintenance, while deep cleaning services start from SGD 150. Larger 5-room flats or condominiums range from SGD 120-200 for routine work.

Commercial spaces are quoted per square meter, with rates between SGD 0.80-2.50 depending on the level of service required. We offer package discounts for weekly or bi-weekly contracts, which can reduce costs by 15-25%. Contact us for a detailed quote tailored to your specific requirements and property dimensions.

Yes, we prioritize safety by using NEA-approved, non-toxic cleaning agents that are safe for households with children and pets. Our standard product line includes plant-based formulations that effectively remove dirt and bacteria without harsh chemicals like ammonia or chlorine bleach.

For families with specific sensitivities or allergies, we offer fragrance-free alternatives and hypoallergenic options. All products meet Singapore's environmental and health standards. We also ensure proper ventilation during application and allow adequate drying time before the space is occupied again.

Your presence is not required. Many clients provide access through key collection, security arrangements, or digital locks. We work with trusted professionals who undergo background checks and carry identification. For first-time clients, we recommend being present to discuss specific requirements and preferences.

If you're away, we can coordinate with building management or security personnel for access. After completion, we provide photo documentation of the work done and can communicate via WhatsApp or email. This flexibility is particularly convenient for busy professionals and families in Singapore.

Duration depends on property size and service scope. A standard 3-room HDB flat takes approximately 2-3 hours for routine maintenance. Larger 5-room units or condominiums require 3-4 hours. Deep cleaning services take longer, typically 4-6 hours for a 3-room flat due to detailed work on appliances, windows, and hard-to-reach areas.

Post-renovation work can take 6-8 hours or more, as it involves removing construction dust, paint splatters, and protective coverings. We send teams of 2-3 staff for larger properties to complete work efficiently. Time estimates are provided during booking, and we always aim to finish within the scheduled window.

Deep cleaning covers all areas addressed in regular maintenance plus intensive work on often-neglected spots. This includes scrubbing tile grout, descaling bathroom fixtures, degreasing kitchen exhaust filters, wiping cabinet interiors, washing windows inside and out, and cleaning behind appliances.

We also address ceiling fans, air-con vents, light fixtures, door frames, and skirting boards. Upholstery vacuuming and mattress cleaning can be added. The service is thorough and methodical, taking 2-3 times longer than routine work. It's recommended quarterly or before major events and holidays.

Yes, our team arrives fully equipped with professional-grade vacuum cleaners, microfiber cloths, mops, brushes, and specialized tools. We bring all necessary cleaning agents, including multi-surface cleaners, glass cleaners, disinfectants, and floor care products. This ensures consistent quality and eliminates the need for you to stock supplies.

If you prefer specific products due to allergies or personal preference, we're happy to use what you provide. Our equipment includes HEPA-filter vacuums for better air quality and extendable poles for high areas. All tools are maintained regularly and sanitized between jobs to prevent cross-contamination.

Absolutely. We understand that different households have different priorities. Some clients need extra attention in kitchens due to frequent cooking, while others prioritize bathrooms or bedrooms. During booking, you can specify which rooms or tasks require more focus, and we'll adjust our approach accordingly.

Common customizations include spending more time on kitchen degreasing, bathroom mold removal, or bedroom dusting for allergy sufferers. You can also request that certain areas be skipped if they're already maintained separately. This flexibility ensures you get the most value from each session based on your actual needs.

We operate island-wide, covering all residential and commercial districts. Our service areas include Central Region neighborhoods like Serangoon, Bishan, and Toa Payoh, as well as East Coast areas such as Bedok, Tampines, and Pasir Ris. We also serve the North (Yishun, Sembawang), West (Jurong, Clementi), and downtown areas including the CBD.

Travel charges may apply for locations more than 15 kilometers from our base in Serangoon Gardens Way, but we strive to keep these minimal. Most appointments in central and eastern Singapore have no additional fees. Contact us to confirm coverage for your specific address.

Booking is straightforward through multiple channels. Call us at +65 6271 8495 during business hours (Monday-Friday 9:00-18:00, Saturday 10:00-14:00) to speak with our team directly. You can also email [email protected] with your requirements, preferred date, and property details.

We typically respond within 2-4 hours on weekdays. For urgent requests, phone calls receive the fastest response. Once booked, you'll receive confirmation via email or SMS with appointment details, staff names, and estimated arrival time. We send reminders 24 hours before the scheduled session.

We require at least 24 hours' notice for cancellations or rescheduling to avoid charges. If you cancel with proper notice, there's no penalty, and you can rebook at your convenience. Cancellations made less than 24 hours before the appointment may incur a fee of 50% of the service cost to cover scheduling and preparation expenses.

For regular clients with recurring appointments, we offer more flexibility. Emergency situations are handled case-by-case. To cancel or reschedule, contact us via phone or email as soon as possible. We understand that plans change and try to accommodate reasonable requests while maintaining fair scheduling for all clients.

All team members complete a comprehensive training program covering proper techniques, safety protocols, and customer service standards. Training includes handling different surface types, using equipment correctly, and working efficiently. Staff members have an average of 3-5 years of experience in the industry.

We carry full liability insurance covering property damage and accidents during service. This protects both our clients and staff. Each team member undergoes background verification before hiring. We also conduct regular performance reviews and additional training sessions to maintain high standards and stay updated on new methods and products.

Client satisfaction is our priority. If you're unhappy with any aspect of the work, contact us within 24 hours of service completion. We'll send a team back to address specific concerns at no additional charge. This re-service guarantee covers missed areas, inadequate results, or any issues that don't meet our quality standards.

We take feedback seriously and use it to improve our processes. Most concerns are resolved quickly through communication and follow-up visits. For recurring clients, we maintain detailed notes about preferences and past issues to prevent repeated problems. Your input helps us deliver better service over time.

Yes, post-renovation work is one of our specialties. This intensive service removes construction dust, paint residue, adhesive marks, and protective film from surfaces. We clean windows, wipe down all surfaces multiple times, vacuum thoroughly, and ensure the space is move-in ready.

The process typically requires 6-10 hours depending on renovation extent and property size. We use specialized products for removing stubborn construction materials without damaging new finishes. This service is priced higher than regular maintenance due to the labor intensity, starting from SGD 300 for a 3-room HDB flat. We recommend scheduling this within one week of renovation completion.

We provide thorough move-in and move-out services to prepare properties for new occupants or help you leave a rental in good condition. Move-out work focuses on restoring the property to its original state, including detailed work on appliances, cabinets, and fixtures that may have accumulated grime over time.

Move-in services ensure your new home is sanitized and fresh before you unpack. We clean inside cabinets, sanitize bathrooms and kitchens, and address any areas the previous occupants may have missed. These services typically take 4-6 hours for standard HDB flats and help ensure smooth handovers or fresh starts in your new space.

Yes, we offer weekly, bi-weekly, and monthly maintenance contracts for both residential and commercial clients. Regular contracts provide consistent service with the same team members who become familiar with your property and preferences. This continuity results in better outcomes and more efficient work over time.

Contract clients receive priority scheduling, discounted rates (typically 15-25% off standard pricing), and flexible rescheduling options. Billing is simplified through monthly invoicing. Contracts can be adjusted or paused as needed with reasonable notice. This option is popular among busy professionals, families, and businesses that value consistency and convenience.

We accept multiple payment methods for your convenience. Cash payment is accepted upon service completion. Bank transfers to our DBS account can be made before or after service, with details provided in your booking confirmation. We also accept PayNow for quick digital payments using our registered mobile number.

For regular contract clients, we offer monthly invoicing with payment due within 7 days of invoice date. Credit card payments can be arranged for larger commercial contracts. All payments are documented with official receipts for your records. GST is included in quoted prices where applicable.