Privacy Policy
Effective Date: January 1, 2024
At our Cleaning Services company, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services in Singapore. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
1. Information We Collect
We collect information that you voluntarily provide to us when you request our cleaning services, register on our website, express interest in obtaining information about us or our services, or otherwise contact us. The personal information we collect may include:
- Name and contact information (email address, phone number, mailing address)
- Property details and service location addresses
- Payment information and billing details
- Service preferences and special requirements
- Communication records and customer service interactions
- Feedback, reviews, and testimonials
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.
2. How We Use Your Information
We use the information we collect or receive for the following purposes:
- To provide, operate, and maintain our cleaning services
- To process your service requests and manage appointments
- To communicate with you regarding service schedules, confirmations, and updates
- To process payments and prevent fraudulent transactions
- To send you marketing communications about our services, promotions, and special offers (with your consent)
- To improve our website functionality and customer experience
- To respond to your inquiries and provide customer support
- To comply with legal obligations and protect our legal rights
- To analyze usage patterns and optimize our service delivery
3. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, and cleaning personnel who execute your service requests.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
- Protection of Rights: We may disclose your information to protect and defend our rights, property, or safety, or that of our customers or others.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise absolute security.
5. Your Privacy Rights
Under Singapore's Personal Data Protection Act (PDPA), you have certain rights regarding your personal information, including:
- The right to access and obtain a copy of your personal data
- The right to request correction of inaccurate or incomplete data
- The right to withdraw consent for data processing
- The right to request deletion of your personal data (subject to legal requirements)
6. Contact Us
If you have questions or comments about this Privacy Policy or our data practices, please contact us through our website contact form or customer service channels. We will respond to your inquiry within a reasonable timeframe in accordance with applicable data protection laws.
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.